Booking Conditions

Your booking contract is with Cross Country Travels Sri Lanka, a Sri Lankan travel company. Any use of the 'cctsrilanka.com' or 'budgetholidayssrilanka.com' websites, or written communication with Cross Country Travels Sri Lanka, for the purposes of travel arrangements, confirms that you are aged 18 or over and that you have read and fully accept these booking conditions. These booking conditions are devised for the protection of all parties.

In the case of instant bookings, payments will be requested online during the booking process and your booking will then be confirmed by the issue of a Travel Voucher. For all other bookings, your booking will be first confirmed by the issue of a Travel Voucher. Once in receipt of this, you must enter the Cross country Travels online payment centre/gateway and confirm that you accept our booking conditions. If you fail to meet the payment deadlines stated on the Travel Voucher, we reserve the right to cancel your booking and will inform you of this. Bookings should be paid either by:

(i) On-line credit/debit card payment.
(ii) UK cheque, payable to A S Amarasinghe Vidanage and sent to: A S Amarasinghe Vidanage, Flat C 100, Bromley High Street, London. E3 3EG. UK.
(iii) Bank transfer: Bank transfer to our UK account. By request only.

Bank name:	Lloyds TSB Bank
Address:	140 Camden High Street London
Post code:	NW1 0NG
Name of account:	Cross Country Travels Sri Lanka LTD .
Account no:	22715960
Sort-code:	30-64-43
BIC Code: .	LOYDGB21671
IBAN:	GB26 LOYD 3046 4322 715969

(iv) International Bank transfer to our Sri Lankan bank: By request only.

Bank Name:	Commercial Bank
Address:	42, Sriwardana Mawata Minuwangoda. Sri Lanka.
Name of account:	Cross Country Travels Sri Lanka
Account no:	1330021825
SHIFT/BIC Code:	CCEYLKLX
IBAN:	Not applicable to Sri Lanka

Cross Country Travels Sri Lanka never collects customer's sensitive payment details. We are using world standard 'PAYPAL' online gateway to maximise our customer's online security. Our customers have two options of proceeding with 'paypal' payment gateway.

(i) If you have a 'paypal' account then proceed with payment through your account.
(ii) Otherwise use your credit/debit card to proceed with the payment.

When you log in to your PayPal account, be sure to open up a new web browser (e.g. Internet Explorer or Netscape) and type in the PayPal URL to make sure you are on the real PayPal website. For more information on protecting yourself from fraud, please review the Security Tips in our 'paypal' Security Centre

Immediate payments: Immediate payment may be required by suppliers in certain circumstances to secure your booking. These occasions will always be advised to you before booking and stated on your Travel Voucher. Individual cancellation terms will always be stated. These may include:
(i) Instant online hotel bookings.
(ii) Some peak-season accommodation bookings (eg: Christmas / New Year).

(i) Upon receipt of Travel Voucher: 20 per cent of cost, or total amount if less than US$400. Normally payable within seven days.
(ii) Not less than six weeks before departure: 100 per cent of cost.
(iii) Late payments or bouncing cheques will be liable, at our discretion, to an administrative charge of £5 and risk cancellation.
(iv) Online credit-card payments are subject to an additional charge of 0.8 per cent. This contributes to our credit-card costs and helps to reduce our basic prices. There are no credit-card charges for automated online bookings. There are no charges for use of debit cards.
(v) Customer must pay all bank charges in the case of a bank transfer. Failure to do so will invalidate your booking and will bring a further charge to cover bank charges.
(vi) There will be no additional postage fees, booking fees or other hidden charges.

We regard your holiday seriously. But we reserve the right to cancel your holiday because of unforeseen circumstances. In this event we will return all money paid by you and, wherever possible, offer an alternative holiday of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a holiday that is subsequently cancelled by us.

In event of cancellation, in whole or part, we voluntarily return all recoverable costs. We reserve the right to levy additional admin costs of up to 5 per cent of total booking cost. We do not normally refund for early checkouts or no-shows. Any other cancellation charges (including transport, entrance fees etc) are determined on a case-by-case basis, whether provided directly or indirectly by us. Any individual wishing to cancel a booking with Cross Country Travels Sri Lanka must immediately notify their sales consultant by email, quoting their 'TOUR ADVICE NUMBER'. The cancellation is timed from when we contact the supplier on your behalf and a delay is normal outside normal working hours. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs. Immediate payments: Any booking where an immediate payment was required will be clearly itemized on the Travel Voucher, as will be any individual cancellation terms that applies. These will pr ovide the basis for a refund. Other payments: For all other payments, total cancellation charges on your booking will not exceed these maximum levels: After payment of deposit: Up to 100 per cent of deposit. Less than six weeks before departure: Up to 50 per cent of booking cost. Less than one month before departure: Up to 100 per cent of booking cost. You should check whether your travel insurance policy covers you for refunds. NOTE: Cross Country Travels Sri Lanka offers additional guarantees concerning refunds in the clause on Terrorism and Personal Safety.

All information provided by you should be true and accurate. We will treat it confidentially and not forward it to any third party. We do not spam or supply mailing lists. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.

Cross Country Travels Sri Lanka does not guarantee that all information available is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions once notified of them. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. Occasionally, temporary local circumstances - for example, emergency maintenance work, power cuts or off-season closure - can make advertised facilities unavailable.

All efforts will be made to provide your exact itinerary. Cross Country Travels Sri Lanka reserves the right, however, in unavoidable or overriding circumstances, to make adjustments. All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and you will be informed as soon as possible. If exceptional circumstances (eg: overbooking of hotel) demand an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper and pay you US$ 30 compensation for the disruption caused.

Cross Country Travels Sri Lanka aims to offer flexible itineraries. Once an itinerary is finalised, requests for changes to a group or individual itinerary will be considered, but they cannot be guaranteed and may, under certain circumstances, incur an additional premium.

We expect reasonable behaviour at all times. If, in the considered opinion of our representatives or suppliers, your behaviour could cause danger, damage or persistent offence (including racism), you will be informed of the fact, and your holiday may be terminated without compensation. This is for the safety and benefit of fellow travellers. You may also be held responsible for wilful damage.

Any complaints must be pursued as soon as possible with the supplier of the service (eg, hotel manager), our local representative (if present), and our ground agents. If matters are not satisfactorily resolved, you must notify Cross Country Travels Sri Lanka within 24 hours, by telephone, fax or e-mail, in a further effort to rectify the situation amicably. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to.

You must also ensure that your travel documents, passports, visas, driving licence, insurance details and moneys are in order.

We cannot accept responsibility for Force Majeure - defined in these booking conditions as any specific event which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.

In the event of an itinerary only part-booked by Cross country Travels, Cross Country Travels Sri Lanka cannot be held responsible for the failure of any component of the holiday for which it does not have direct responsibility. This includes any difficulty in finding hotels if customers choose to book accommodation-only deals and arrange their own transport.

Cross Country Travels Sri Lanka could offer no insurance packages for its customers a the time being.
However, every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken. We will refuse travel for all those inadequately insured.

All tourists are strongly advised to check with their own medical advisers at least a month before travel on recommended innoculations, the need for malaria tablets, and to take other medical advice where their own health record suggests it is necessary.

Holidays offered by Cross Country Travels Sri Lanka can range from luxury itineraries to programmes for the more budget-conscious. We will make every effort to ensure that our planning is meticulous. But amenities and infrastructure in Sri Lanka can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel. In the tropics, insects in rooms are common. Tourists booking any of our arrangements implicitly accept this as a fact of life. Clients are advised to take sensible precautions at all time, and before booking a holiday should take steps to familiarise themselves with up-to-date information from sources such as the Foreign Office. We carry a link to Foreign office advice on Sri Lanka.

We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death.

NOTE: WE DO NOT ACCEPT LIABILITY FOR THE NEGLIGENCE OF OUR SUPPLIERS IN ACCOMMODATION-ONLY BOOKINGS. IN ALL SUCH CASES WE ACT SOLELY AS A BOOKING AGENT AND ACCOMMODATION IS CHOSEN AT YOUR OWN RISK. PERSONAL LOSS, INJURY AND ILLNESS (UNCONNECTED WITH ARRANGEMENTS MADE BY US):

Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.

We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of (i) exchange rate fluctuations of more than 15 per cent between the date of booking shown on your Travel Voucher and the date that your final payment is due, or the date it is received if paid early. In that case, Cross Country Travels Sri Lanka will show elements of your holiday directly affected by currency fluctuations and will not charge for the first 15 per cent. No surcharges will be levied less than 30 days before departure. In the event of surcharges, you have the right to cancel - with a full refund - as long as you exercise this right in writing within 14 days of the date on the surcharge letter. The relevant exchange rate for each individual tour will be quoted upon request.

The full-time presence of Cross Country Travels Sri Lanka representatives is not automatic. This depends on your choice of holiday and/or the extent of the support you have requested. It is your responsibility to confirm that these arrangements are adequate.

Cross Country Travels Sri Lanka never, under any circumstances, recommends or guarantees the value or the quality of any additional product not clearly itemized on the Travel Voucher and which may be purchased during an itinerary arranged in part or whole by Cross Country Travels Sri Lanka, even in the case where the product may have been discussed between a client and an employee or representative of Cross Country Travels Sri Lanka. Determining the value of a product is entirely the client's responsibility. Cross Country Travels Sri Lanka has no duty to intervene in such circumstances.
Note: This section applies to villa bookings only:

A security deposit equivalent to one day's rental may be required upon arrival and paid directly to the agent. The deposit will be used as security for any damages and/or additional charges incurred during your stay, as determined by the agent after reasonable advice. This amount, subject to any deductions, will be returned to you one month following your date of departure.

27-01-2010
Directors: A.V. Anuradha Sampath /A.V. Amarasena / W.A. Indrani